Shipping and Returns

Shipping

  • Fast Melbourne dispatch — All orders leave our warehouse within 2 business days.

  • Australia Post Standard Shipping — Free across Australia.

  • Delivery usually takes 3–7 business days, depending on location.

  • You’ll get a tracking number once your order ships.

Returns

We want you to love your NEATGRYP, but if you need to return it, here’s how it works:

Change of Mind Returns

  • Return within 30 days of delivery

  • Item must be unused and in original packaging

  • Refund or replacement once approved

  • You cover return shipping

Faulty or Wrong Items

  • Contact us immediately if your item is damaged, faulty, or not what you ordered

  • We cover return shipping

  • Refund or replacement provided

Refunds

  • Processed to the original payment method

  • Issued after we receive and check the item

  • Allow 3–5 business days for the refund to appear

How to Start a Return

  1. Contact us via the Contact Us page

  2. Include your order number and reason for return

  3. Send photos if the item is faulty or damaged

  4. We’ll provide return instructions